Frequently Asked Questions

About Luxury Legends

Based in Switzerland, LuxuryLegends.ch is the Official Distributor of Hedon Cigars. LuxuryLegends.ch takes pride in offering impeccable service based on quality, reliability, and honesty. LuxuryLegends.ch invites you to discover the celebrated universe of Hedon Cigars. Carrying the complete collection of Hedon Cigars, LuxuryLegends.ch offers you guaranteed shipping, a commitment to the highest quality products and exclusive personalized customer care.

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Contact Luxury Legends

You can reach us via any of the below contact methods.

 

Email us:

contact@luxurylegends.ch

 

Call us:

+41 91 224 81 59

Customer Care is open the following hours:

Monday – Friday: 9 AM – 6 PM (CET)

 

Address:

Luxury Legends Sagl.

via San Siro 15A

6963, Pergassona,

Switzerland.

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Is my information safe?

Privacy Notice

 

This privacy notice discloses the privacy practices for LuxuryLegends.ch. This privacy notice applies solely to information collected by this website. It will notify you of the following:

 

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

 

Security

 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +41 91 224 81 59 or contact@luxurylegends.ch.

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How do I pay when ordering online?

The payment of an order can be made by credit card (payments are secure through our Saferpay system), PayPal, or by bank transfer made in Swiss Francs (CHF) (contact us directly for further information. Please note, all bank fees are to be paid by the Client.)

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How can I cancel my order?

If you wish to cancel your order, please send an email with your order id to contact@luxurylegends.ch.  Please note we cannot guarantee the cancellation but we will make every effort to.

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How long will it take for my order to be shipped?

Orders will be processed and shipped within two days of confirmation. Shipping takes between 3 to 25 business days to be delivered depending on the client’s country and destination city. Delays can occur beyond Luxury Legend’s control for which Luxury Legends is not responsible, such as customs clearance delays, local postal errors, etc. See our Terms and Conditions page for more information.

 

Please note that Luxury Legends does not ship tobacco products to certain countries (France and French Territories, Greece, Vietnam); the Products sold on the Website can be only purchased and shipped to the countries indicated during the placement of the order. Orders for shipment outside of the countries listed shall be automatically rejected during the order process. Please contact us for additional information.

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What are the shipping times and prices?

SWITZERLAND

Switzerland up to 2 kg – 2-day delivery = 7 chf
Switzerland up to 10 kg – 2-day delivery = 11 chf
Free shipping min 350 chf

 

EUROPE

Europe up to 500 g – 2-3-day delivery = 19 chf
Europe up to 1 kg – 2-3-day delivery = 24 chf
Europe up to 2 kg – 2-3-day delivery = 36 chf
Europe up to 5 kg – 3-5-day delivery = 48 chf

For larger orders, please contact us on contact@luxurylegends.ch

 

NORTH AMERICA

North America up to 500 g – 3-7-day delivery = 24 chf
North America up to 1 kg – 3-7-day delivery = 36 chf
North America up to 2 kg – 3-7-day delivery = 48 chf
North America up to 5 kg – 11-15-day delivery = 57 chf

For larger orders, please contact us on contact@luxurylegends.ch

 

ASIA

Asia up to 500 g – 5-8-day delivery = 24 chf
Asia up to 1 kg – 5-8-day delivery = 36 chf
Asia up to 2 kg – 5-8-day delivery = 48 chf
Asia up to 5 kg – 15-25-day delivery = 62 chf

For larger orders, please contact us on contact@luxurylegends.ch

 

REST OF THE WORLD

Rest of the World up to 500 g – 5-8-day delivery = 24 chf
Rest of the World up to 1 kg – 5-8-day delivery = 36 chf
Rest of the World up to 2 kg – 5-8-day delivery = 48 chf
Rest of the World up to 5 kg – 15-25-day delivery = 62 chf

For larger orders, please contact us on contact@luxurylegends.ch

 

All prices and shown and charged in CHF (Swiss Francs)

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More about Hedon Cigars

Unique in combining traditional craftsmanship with modern know-how, Hedon is the only producer of premium cigars entirely made in France with 100% French tobacco.  Already named “Entreprise du Patrimoine Vivant” by the French government, Hedon stands in the wake of the most authentically French luxury and offers an original tasting experience. The sweet and aromatic notes of Hedon cigars, both typical and recognizable, are particularly sought after not only by aficionados but also by those who are approaching the cigar world for the first time.

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How can I be assured of the quality of my cigars when they arrive?

We guarantee the highest quality. We store our cigars at the correct temperature and relative humidity, in our own purpose built walk-in-humidors which are constantly monitored. This ensures the cigars reach our customers in optimum condition, matured and ready for smoking.

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How do I store my cigars?

To properly maintain your cigars, you must store them in a humidor. For ideal storage, your humidor should be set at 16-18C (60-65F) and 65-70% RH

 

Periodically rotate your cigars (once a month)

 

Keep your humidor away from direct sunlight, heat/air conditioning ducts, and direct interior lighting. Dust only with a cloth (polishes may affect the wood and cigar flavour)

 

Open your humidor as little as possible to maintain the humidity level constant

 

Periodically check humidity level and re-moisten humidifier with distilled water to maintain 65-70% RH

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